15844 Norlene Way
Grass Valley, CA 95949
(530) 575-6528
Shipping & Return Policy | Privacy Policy | LoofaPRO Designed by Connekt, LLC
Essential Innovations, Inc. is committed to providing the best Customer Service possible. We pride ourselves on building relationships with our customers in addition to selling premium bath products. If you’re not satisfied with your purchase we encourage you to email us or call us at (530) 575-6528, we will do our best to correct the problem.
All orders are shipped via USPS or UPS and must be placed before 2 PM PST to be processed and shipped the same day. All orders placed after 2 PM on Friday are shipped on Monday. We don’t ship on Saturday, Sunday and Holidays and they are not included in delivery times.
We have a 30 Day Money Back Guarantee! Please ship your return via USPS delivery confirmation or Priority Mail to track your return status. If your package does not arrive and you don’t use a tracking method as proof of return we may not be able to refund your purchase price. All returns are credited and a receipt mailed to you the same day your return arrives at Creative Innovations, Inc.
Essential Innovations, Inc. is committed to respecting and protecting your privacy as an internet customer or visitor to our website loofapro.com. All information including customer accounts, transactions and correspondence is handled with the utmost discretion. The policies below are applicable to loofapro.com. Questions or comments regarding this policy should be directed to office@loofapro.com.
All of the information collected by Essential Innovations, Inc. is used exclusively to fill customer orders and provide the best possible customer service. The only personal information collected by Essential Innovations, Inc. is to fulfill internet product sales through our web site. This information is submitted to us voluntarily and knowingly by customers and site visitors. We take the issue of privacy very seriously and therefore do not sell any of the information obtained with other businesses or organizations. Some services offered through our web site require that you provide certain personal information, included but not limited to: name, telephone number, billing address, delivery address, e-mail address, and other information that may personally identify you.
Essential Innovations, Inc. uses credit card numbers submitted to us through our web site for payment purposes only. We have appropriate physical, electronic and procedural security safeguards in place to protect and secure the information we collect. In addition we utilize industry standard secure encryption technology to reasonably assure the privacy and security of the credit card numbers of every individual who places online orders with us.
By using this site, you signify your agreement to the terms and conditions of the Privacy Policy. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at anytime. Please refer to this page periodically for any changes to the policy.
